Cancellation Policy

Cancellation & Payment Policy

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By booking an appointment, you acknowledge and accept the terms below. Appointments are reserved specifically for you, and payment and cancellation requirements apply to protect the time allocated for your session.

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Payment & Deposits

Session fees are payable in advance of the appointment.

A deposit may be required to secure an appointment, particularly where there have been previous late cancellations, rescheduling or non-attendance. The deposit will be applied towards the session fee.  An appointment is not considered confirmed until the required payment or deposit has been received.

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Cancellation Fees

• 48+ hours' notice: No cancellation fee

• 24–48 hours' notice: 50% of the full session fee

• Less than 24 hours' notice or non-attendance: 100% of the full session fee

These fees reflect the appointment time that has been specifically reserved for you and the difficulty of offering the appointment to another client at short notice.​

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Outstanding Fees

Cancellation fees are payable in the same manner as session fees. Where an outstanding balance remains unpaid, future appointments may need to be placed on hold until the balance is settled.